As I said in the essay (please feel free to read it again), the woman was ordering gallons of ice cream to go. They could have declined to serve her, as is every business' right. I did not say that they needed to physically remove her from the sidewalk in front of their store.
I also never once said in the essay to call the police. That's a Karen move right there. There's a time and place for police intervention, but not in this situation.
I also said that it is rarely wise for bystanders to engage directly with the racist person. Experts from Hollaback advise focusing your attention on the victim and ignoring the offender.
I would love to hear what you think is the right thing to do since you are so vehemently attacking my approach without any solutions. Do you think we should have remained silent and let the victims feel isolated and alone? I thought my husband's move to talk with the mother and son, ignoring Karen, was smart and what I will do in the future.
I look forward to hearing your wise advice.